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FAQ2020-02-25T09:43:58+00:00

FAQ

General

At Sorted, we believe that high-quality photos and videos shouldn’t be high- cost. We send you our pre-vetted professional photographers or videographers so all you’ll have to do is pick a time, day and place. Our photographer or videographer will travel to your location with all the necessary equipment including cameras and lighting gear. After the shoot is done, simply view and download your photos or videos from your personal online gallery.

We service Sydney NSW only at this time, but we are expanding…

We do all kinds of photography and videography! This includes baby, commercial, dating, engagement, event, family, fashion, food, graduation,
maternity, media, party, pet, product, profile, real estate, travel, sport, wedding, etc. If you have something specific you’d like to discuss please don’t hesitate to contact us, we will do our best to cater to your requirements: https://sortedmedia.com.au/contact-us/

You own full copyright for the images and videos you have in your gallery. This means you can use, reproduce and publish your photos however you like, including for commercial purposes. You can view our full terms here: https://sortedmedia.com.au/terms-and-conditions-of-service/

Pricing and inclusions

You can find our range of products and prices here: https://sortedmedia.com.au/#pricing

If you have a particular situation you’d like to discuss, we’re more than happy to help you find the most suitable and cost effective product for your needs, just contact us: https://sortedmedia.com.au/contact-us/

The number of photos you get varies depending on which product you choose.

You can find the full range of products and inclusions here: https://sortedmedia.com.au/#pricing

All Sorted bookings come included with standard photographic editing to ensure that your photos look amazing! This involves calibrating the colour temperature, exposure, sharpness, contrast, as well as cropping and adjusting other parameters. Sorted does not offer retouching services (removing blemishes, removing objects, etc).

Making a booking

Please contact us with your shoot requirements and we will be able to advise you on the most appropriate and cost effective product: https://sortedmedia.com.au/contact-us/

We will contact you to confirm your details and discuss your requirements. On the day itself your photographer will turn up with their gear for the
duration of your booking, please contact us for any extensions. You will receive your photos in your private online gallery within 2 days after the
shoot, where you’ll be able to download digitals and order prints

We require full payment upfront in order to lock in your photographer and booking slot. If you’ve received an invoice for a booking made over the
phone, email or chat, please note that your slot will only be held for 1 hour and may be assigned to other customers if no payment is received within the allocated time.

Paypal, credit card or bank transfer (EFT). If you’re paying via EFT, we will only be able to confirm your booking if you send remittance advice to info@sortedmedia.com.au

Yes, you can book up to 12 hours in advance (subject to availability). We may also be able to get you a photographer on the same day, just contact us: https://sortedmedia.com.au/contact-us/

Changing a booking

Unfortunately we do not offer refunds for cancellations. However, you can reschedule your booking or pass it to a friend.

The timing or location of a shoot can be changed, provided that more than 24 hours notice is given. A $35 change fee will apply. Reschedules and
relocations are not possible within 24 hours prior to the shoot. To reschedule, please contact Sorted: https://sortedmedia.com.au/contact-us/

Sure can! Before the shoot takes place, you can upgrade the package by contacting us and paying the difference. After the shoot, you can upgrade by contacting us and paying the difference https://sortedmedia.com.au/contact-us/

Yes, provided the photographer is available to keep shooting. To do this, you need to send written confirmation to Sorted either by email, sms or live chat letting us know that you consent to the extension. You will be invoiced for the extra amount of time.

After making a booking

Your booking is now locked in! We will be in touch with you to discuss your shoot.

if you have not heard from your photographer or would like to discuss with them earlier, please let us know and we will put you in touch with them: https://sortedmedia.com.au/contact-us

After the shoot

You will receive an email with a link to your personal online gallery within 2 days after the shoot. If you have not received it or would like it sent to a different email address instead, please contact us: https://sortedmedia.com.au/contact-us/

For photographers or videographers

Shoot with Sorted and you can earn great money as an independant contractor! You will get paid while being your own boss and working on your own schedule. Forget about dealing with leads, as we will do the heavy lifting to find work for you.
We’re looking forward to having you on-board, please submit your application here: https://sortedmedia.com.au/join-us/
Unfortunately not, you will require an ABN to be a Sorted photographer or videographer. You can find out more on how to obtain an ABN here: https://goo.gl/jNLr5c
Yes you can, but you must be willing to travel to work in our service region.